This Privacy Notice describes how F.E.S. (EX) Limited (“we”, “our” or “us”) collects, uses and protects the personal information you provide when using or interacting with our website, contacting us, engaging our services, or using our ExTrace compliance platform.
This Privacy Notice is updated periodically, and the latest version will always be published on this page.
Last Updated: August 2026
If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact us:
F.E.S. (EX) Limited
20 Wilton Road
Grimsby
North East Lincolnshire
DN36 4AW
Email: enquiries@fes-ex.com
Telephone: 01472 598987
Introduction
F.E.S. (EX) Limited is the Data Controller responsible for the personal data described in this Privacy Notice.
We collect and process personal data to provide our electrical contracting, hazardous area compliance, ATEX inspection, process safety and associated services, operate our website and ExTrace platform, respond to enquiries and improve our services.
We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
Data Collection and Legal Basis for Processing
Types of Data Collected
We may collect the following types of personal data:
- Name, email address, telephone number and business contact details.
- Company name and job title.
- Information you provide when contacting us or requesting services.
- CVs and recruitment information where applicable.
- Inspection, project and compliance-related information where necessary to provide our services.
- Usage data such as IP address, browser type, pages visited and website activity.
- Cookies and website tracking information.
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent for marketing communications and non-essential cookies where required.
- Contract to provide services or respond to enquiries.
- Legitimate Interests to improve our services, maintain security and manage customer relationships.
- Legal Obligation to comply with legal, regulatory, tax and health and safety requirements.
How We Use Your Data
We may use your personal data to:
- Provide and improve our products and services.
- Carry out electrical, hazardous area and process safety services.
- Operate and support ExTrace.
- Respond to enquiries and provide support.
- Manage projects, inspections and compliance records.
- Send marketing communications where permitted by law.
- Carry out website analytics and improvements.
- Comply with legal and regulatory obligations.
Third-Party Sharing
We do not sell your personal data.
We may share personal data:
- With service providers who process data on our behalf.
- With software, cloud hosting and IT service providers.
- Where required by law or regulatory obligations.
- Where necessary to deliver services to our customers.
- With your consent for other purposes.
All third parties are required to process personal data securely and in accordance with applicable data protection laws.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Monitor website performance and analytics.
- Remember your preferences.
- Improve website functionality and user experience.
We will request your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie preferences at any time through our website.
For more information about cookies, visit All About Cookies.
International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Notice and to comply with legal, regulatory and contractual requirements.
When personal data is no longer required, it is securely deleted, destroyed or anonymised.
Your Rights
Under UK data protection legislation, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data in certain circumstances.
- Request restriction of processing.
- Object to certain processing activities.
- Request the transfer of your personal data where applicable.
- Withdraw consent where processing relies on consent.
To exercise any of these rights, please contact us using the details above.
Complaints
If you have concerns about how we handle your personal data, please contact us first in the first instance on the details at the beginning of this policy, and we will seek to resolve the matter promptly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters.
Further information is available on the https://ico.org.uk/make-a-complaint/ website.
Security Measures
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure systems and networks.
- Access controls.
- Staff training.
- Secure storage and transmission of information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy notices before providing personal data.
Changes to This Privacy Notice
We review and update this Privacy Notice regularly. Any changes will be published on this page.
By using our website, you acknowledge this Privacy Notice.
